FAQ

Yes, we ship internationally only on bulk orders. We offer worldwide shipping to ensure that customers from various countries can enjoy our products. During the checkout process, you will be able to select your country or region for shipping. Please note that international shipping may have additional fees and longer delivery times compared to domestic shipping. The specific shipping options and costs will be displayed at the checkout page. If you have any questions or need further assistance regarding international shipping, our customer service team will be happy to help.

if any further assistance faced write to support@zicnic.com

The delivery time of your package depends on various factors such as the shipping method selected, the destination location, and the processing time of the ecommerce site. Generally, our ecommerce sites provide estimated delivery times during the checkout process. Standard shipping typically takes anywhere from a few days to a couple of weeks, while expedited shipping options may offer quicker delivery within a few days. It's important to note that unexpected circumstances such as customs clearance or weather conditions may cause delays. To get a more accurate estimate, you can track your package using the provided tracking number or contact the ecommerce site's ./or Courier partners website.

if any further assistance faced write to support@zicnic.com

We accept various payment methods for our ecommerce store in India. These commonly include:

Credit and Debit Cards: We accept major credit and debit cards, including Visa, Mastercard, American Express, and more.

Net Banking: You can make payment using your bank's net banking facility. This allows for secure online transactions directly from your bank account.

UPI (Unified Payments Interface): We support UPI payment methods, which enable easy and instant transfers from your UPI-enabled bank apps.

Wallets: You can use popular digital wallets like Paytm, PhonePe, Google Pay, and others for seamless payments.

Cash on Delivery (COD): We offer the convenience of cash on delivery for eligible orders, where you can pay in cash when the order is delivered to your doorstep.

Please note that the availability of payment methods may vary based on your location and order eligibility. The accepted payment options will be displayed during the checkout process.

if any further assistance faced write to support@zicnic.com

Yes, buying from a reputable online ecommerce site can be safe. It is important to choose trusted and secure websites that use encryption technology to protect your personal and financial information. Look for secure payment options, such as credit card processors or trusted third-party payment gateways.
we use Razorpay in India or Direct transfer only. Additionally, read customer reviews, check for secure website indicators (e.g., HTTPS in the URL), and be cautious of suspicious or unknown websites. Following these precautions can help ensure a safe online shopping experience.
if any issues faced write to support@zicnic.com

To place an order, browse our website and select the desired products. Add them to your cart by clicking the "Add to Cart" button.Register with us with filling all the credentionals,phone number and mail id. Once you have finished shopping, proceed to the checkout page. Provide the necessary shipping and payment information, ensuring its accuracy. Review your order details and click the "Place Order" button to confirm your purchase. You will receive an order confirmation email with the details of your purchase. If you encounter any issues or require assistance during the ordering process, our customer service team is available to help.
if any issues faced write to support@zicnic.com

you can calcel the order by mentioning the order number to support@zicnic.com

No , You do need a account to place an order . You can use Razorpay scanner to pay or also can paydirectly to our account using UPI

To track your order, simply visit courier company website and navigate to the "Order Tracking" page. Enter your order number and email address provided during the purchase process. You will then be able to view the real-time status and location of your shipment. Additionally, you may receive tracking updates via email or SMS notifications, depending on the preferences you selected during checkout. If you have any further questions or need assistance, feel free to reach out to our customer service team, who will be happy to assist you with tracking your order.
if still unable to review ,please mail us with your order number at support@zicnic.com
 

To initiate a product return, please contact our customer service team within the specified return window of 6 day. also note that some products are non-returnable due to hygenie issues. in other cases,Provide them with your order details and reason for the return. Our team will guide you through the return process and provide you with instructions on how to return the product. Please ensure the item is unused, in its original packaging, and accompanied by the necessary documentation. Once we receive and inspect the returned item, we will process your refund or exchange according to our return policy.

Alternatively write to returns@zicnic.com or support@zicnic.com