Return Policy

Thank you for shopping with Zicnic.com. We want you to have a satisfying and hassle-free shopping experience. In case you need to return a product, please read our return policy below:

Return Eligibility:

Our return policy is applicable to all products purchased directly from https://www.zicnic.com
The product must be unused, undamaged, and in its original condition, including all tags, packaging, and accessories.
Certain products may have specific eligibility criteria due to hygiene or safety reasons (e.g., Hotel soaps ,Toiletriespersonal care items, intimate apparel, etc.are not returnable and is mentioned on the product page for every product). Please refer to the product description for more details.

Return Process:

To initiate a return, you must contact our customer support within 6 days from the date of delivery.
You can reach our customer support team via email at support@zicnic.com.
Provide the order details, reason for the return, and any supporting evidence, such as photos, if required.
Our customer support team will guide you through the return process and provide you with a Return Merchandise Authorization (RMA) number.
Please ensure that the product is securely packed and labeled with the RMA number before returning it.

Return Shipping:

For eligible returns, we will provide a prepaid shipping label or arrange for a pickup, depending on the product and your location.
Please make sure to follow the return shipping instructions provided by our customer support team.
If you are responsible for the return shipping, we recommend using a reliable courier service with tracking to ensure safe and timely delivery.
Retain the shipping receipt and tracking details until your return is processed.

Return Approval and Refund:

Once we receive the returned product, our team will inspect it to ensure it meets the return eligibility criteria.
If the return is approved, we will initiate the refund process.
Refunds will be issued in the original payment method used during the purchase.
Please note that it may take 7 working days to process the refund, depending on the payment gateway and your bank's processing time.

Non-Returnable Items:

Certain products are non-returnable for hygiene, safety, or other reasons. These may include but are not limited to:
Personal care items (e.g.,Hotel toiletries cosmetics, grooming products, etc.)
Intimate apparel (e.g., lingerie, swimwear, etc.)
Perishable goods (e.g., food items, flowers, etc.)
However we have also mentioned on every product page, if the product is eligible to reture or not .

Customized or personalized products
Damaged or Defective Products:

If you receive a damaged or defective product, please contact our customer support immediately.
Provide relevant details and supporting evidence, such as photos, within 6-days from the date of delivery.
We will arrange for a replacement or initiate a refund, depending on the product availability and your preference.

Exchange Policy:

We currently do not offer direct product exchanges. If you wish to exchange a product, please follow the return process mentioned above and place a new order for the desired item.

Cancellation Policy:

If you wish to cancel an order, please contact our customer support as soon as possible.
Order cancellations are subject to the order processing stage. Once the order is shipped, it cannot be canceled. In such cases, you can initiate a return after receiving the product.
Terms and Conditions:

Our return policy is subject to the terms and conditions mentioned on our website.
We reserve the right to modify or update the return policy without prior notice. Any changes will be effective immediately upon posting on our website.